Shipping policy

Thank you for shopping with PawSweep. We aim to process and deliver every order as quickly and safely as possible.

Order Processing

Orders are processed and dispatched within 1–2 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, when available.

Estimated Delivery Time

International orders usually arrive within 7–12 business days after dispatch.

Delivery times are estimates and may vary depending on the destination, local postal service, customs processing, weather conditions, public holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs, including any free-shipping promotions, will be displayed at checkout before payment.

Tracking

Tracking information may take 24–72 hours to update after your order has been dispatched.

Please allow this time before contacting us about an inactive tracking number.

Customs and Import Charges

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.

These charges are not included in the product or shipping price and are the responsibility of the customer.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

Contact us as soon as possible if you notice an error. We cannot guarantee that the address can be changed after an order has been processed or dispatched.

Orders returned because of an incorrect or incomplete address may require an additional shipping payment before being sent again.